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Return Policy

Need to return an item? You can return purchases from Sensationail.com conveniently online. To initiate a return,

After submitting your return form, you will first receive a confirmation email. We will then email you a prepaid return shipping label. You can also access your label under the Order History page of the My Account section of sensationail.com. When returning the item, pack the item securely in the original package (when possible). Enclose the returns portion of the original packing slip with the item. Be sure to keep a copy the packing slip for your records. Lastly, attach the free prepaid return shipping label with your packing slip and send it off!

Once your return is received and inspected, usually within 5-7 business days, we’ll issue a refund in the amount of your original purchase price to the original form of payment. Once the refund has been processed, it may take your bank an additional 2–10 business days to post the refund to your credit/debit card account.

RETURN RULES & RESTRICTIONS

For questions, concerns or comments please email our Customer Service info@sensationailgel.com.